Vacant job

Do you want to contribute your expertise to an important societal mission? Do you want to work in an environment characterized by strong camaraderie and cohesion? Are you a team player? We are looking for someone who, together with their team, wants to provide excellent service and serve as the first point of contact for our users. You will join an engaged team with a high service spirit, passionate about IT and helping others. Now we are looking for our next colleague!

Main Responsibilities

As a First Line Support specialist, you will be the unit's front figure. You will become a central part and a vital cog in the work of helping our users with, for example, ordering IT services and resolving IT-related issues. You will work in a ticketing system where all cases are handled and assigned, which also allows you to assist with the prioritization of decisions. Your tasks will include, among others:

• Handling incoming technical and IT-related cases
• Providing telephone support to our users
• Escalating cases to Second Line or other relevant functions

We Offer You

The Swedish Armed Forces have a strong value system based on openness, results, and responsibility. The operations offer great variety and complexity, as well as high demands on IT security, which implies good development opportunities and conditions for internal career mobility. Our employees enjoy several benefits, including:

• Competence development based on operational needs and your career goals
• Three hours of training per week during working hours, with reimbursement for training clothes and entry fees
• Good work-life balance with flexible working hours and 28-35 vacation days depending on your age
• Salary supplements during parental leave and sick leave for childcare, as well as the option to exchange vacation days for extra pension contributions

Qualifications

• High school education, preferably with an IT focus
• Good ability to express yourself verbally and in writing in Swedish and English
• Good computer skills
• Swedish citizenship
• Driver's license, minimum class B

Merits

• Experience in First Line Support
• Experience working within the Swedish Armed Forces
• Good knowledge of Windows operating systems
• Knowledge of Active Directory
• Experience with ITIL

Personal Attributes

We are looking for someone who shows strong engagement in their work and, with a natural service mindset, creates positive experiences for both customers and colleagues. You enjoy working with others and actively contribute with your good collaboration skills to achieve common goals.

In this role, it is important that you are stress-resistant and can maintain focus even when the pace is high. You need to be self-reliant, have the ability to take your own initiatives, and drive your work forward in a responsible manner.

Great weight will be placed on personal suitability.

Other Information

The position is a permanent civilian employment based in Örebro. Start date is ASAP or by agreement. Travel and business trips occur in the role, and you may work irregular and inconvenient hours.

The Swedish Armed Forces apply a 6-month probation period for those who have not previously been employed by the Armed Forces.

Application

Welcome to apply by 2026-04-26. Your application must include a CV and a cover letter where you motivate why you are suitable for the position. For more information about the recruitment process, contact HR Generalist Simone Aro at [email protected].